Refund policy
Return & Refund Policy
Last updated: January 31, 2026
At UNMARKED Collective, all products are made to order. Because of this, we do not accept returns or exchanges for change of mind or buyer preference.
Damaged or Faulty Items
We will only offer a replacement or refund if an item is:
- Damaged
- Defective
- Incorrectly printed
- Incorrect item received
- incorrect size ordered
If this happens, please contact us within 7 days of receiving your order with:
- Your order number
- A clear photo of the issue
Email us at: unmarkedcollective@outlook.com
Once approved, we will arrange a replacement or refund at no extra cost.
Non-Returnable Items
We do not accept returns or refunds for:
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- Change of mind
- Normal wear and tear
- Minor colour differences (screens vs print)
Please refer to our size guides before ordering.
Refunds
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
If you have any questions about this policy, please contact us at:
unmarkedcollective@outlook.com